URL Shortener Help Center

Find answers to your questions about using Zexo's URL shortener service. Our knowledge base contains guides on link creation, custom URLs, analytics tracking, and troubleshooting common issues you might encounter when working with shortened links.

Popular Resources

Documentation

Learn how to use all Zexo features with our comprehensive guides

Browse Documentation

Video Tutorials

Watch step-by-step videos showing how to make the most of Zexo

Watch Tutorials

Community Forum

Join discussions and get help from other Zexo users

Visit Community

Frequently Asked Questions

How do I create a shortened URL?

+

Creating a shortened URL with Zexo is simple:

  1. Go to the Zexo homepage
  2. Paste your long URL in the input field
  3. Click the "Shorten" button
  4. Copy your shortened URL from the results page

That's it! No account required. For more advanced options, toggle the "Advanced Features" switch before shortening.

Is Zexo completely free to use?

+

Yes, Zexo is completely free to use. All features are available at no cost, including:

  • Custom URLs
  • Password protection
  • Link expiration
  • QR code generation
  • Click analytics

We don't offer paid subscription tiers or premium features - everything is freely available to all users with no account required.

Do I need to create an account to use Zexo?

+

No, you don't need to create an account to use Zexo. Our service is designed to provide all features without requiring account creation or sign-up.

When you create a shortened URL, you'll receive a unique results page URL that you can bookmark to access your link's analytics and settings later. We recommend saving this URL if you want to track your link's performance.

How do I create a custom URL?

+

To create a custom URL:

  1. Enter your long URL on the homepage
  2. Toggle the "Advanced Features" switch
  3. In the "Custom URL Path" field, enter your desired custom text (e.g., "my-special-link")
  4. Click "Shorten"

Your custom URL will be created in the format: zexo.com/your-custom-text

Note: Custom text can only contain letters, numbers, and hyphens, and must be unique.

How do I add password protection to my links?

+

To add password protection to your shortened links:

  1. Enter your long URL on the homepage
  2. Toggle the "Advanced Features" switch
  3. Check the "Password Protection" option
  4. Enter your desired password in the field provided
  5. Click "Shorten"

When someone clicks your password-protected link, they'll need to enter the correct password before being redirected to the destination URL.

Can I set my links to expire automatically?

+

Yes, you can set links to expire either by date or by number of clicks:

  1. Enter your long URL on the homepage
  2. Toggle the "Advanced Features" switch
  3. In the expiration section, choose either "Expire by Date" or "Expire by Clicks"
  4. Set your desired expiration parameters
  5. Click "Shorten"

Once a link expires, visitors will see a customizable expiration message instead of being redirected to the destination URL.

My shortened link isn't working. What should I do?

+

If your shortened link isn't working correctly, check the following:

  • Expiration: The link may have reached its expiration date or click limit
  • Password: If you added password protection, make sure you're entering the correct password
  • Destination URL: Verify that the original destination URL is still active
  • Typing error: Double-check that you're entering the shortened URL correctly

If you're still having issues, please contact our support team for assistance.

I can't find my shortened link analytics. How can I access them?

+

Since Zexo doesn't require accounts, analytics are accessible through the results page that's shown after you create a shortened URL. If you can't find your analytics, it could be due to one of these reasons:

  • You didn't bookmark the results page URL
  • You're using a different browser or device than the one you used to create the link
  • Your browser cookies were cleared

To prevent this in the future, always bookmark the results page for important links, or consider taking a screenshot of the analytics page for your records.

Still Need Help?

Email Support

Send us a message and our support team will get back to you as soon as possible

support@zexo.com

Contact Form

Fill out our contact form with details about your issue

Contact Us